Service introduction
Customer care message is a text message service by phone number, allowing product and service providers to send customer care information to Viettel, Mobifone and mobile subscribers. Vinaphone. SMS messages have the advantage of quickly reaching customers and not missing messages due to network errors. SMS messages also have the highest immediacy and reliability compared to other types of instant messenger messages.
Message content
- Appointment reminder with automatic queuing systems
- Promotional announcement
- Electronic voucher
- Announce internal information: work schedule, meeting time...
- Announcement of relocation, opening time, new location
- Information from banks: Account fluctuations, customer account balances.
- Information from securities companies: Account fluctuations, customer account balances.
- Information from electricity companies and clean water companies: monthly electricity bill notification, payment time, notification of electricity bill paid by customers.
- School information: notice of class schedule, notice of tuition payment, electronic contact book.
- Send thanks and gratitude to customers on special occasions such as birthdays and holidays.
- Other service content is not advertising.
Service instructions
- Customers register to use the service here will be provided with a user and password via email
- Log in to the admin site.
- Choose to buy one of three popular message packages: Start (200K), Accelerate (500K) and Finish (1,000K)
- In addition, customers can directly talk to our sales staff to negotiate to buy even cheaper text message packages.
- Software developers can contract API connection with our system to get the cheapest messaging package and apply directly on their software.
- After purchasing the package, upload the excel file of phone numbers and compose a message to send to the customer.
General regulations when using SMS for customer care
Messages used for the sole purpose of notification and customer care do not violate regulations on advertising texting according to Vietnamese Law and must not contain content that violates the law. and a maximum of 160 characters.
